Radharani Tour & Travel – Policies
Welcome to Radharani Tour & Travel!
We are committed to providing you with reliable, efficient, and customer-friendly services. Please read our policies carefully to understand our practices regarding your bookings and travel-related services.
1. Our Services
At Radharani Tour & Travel, we offer the following services:
- Domestic and International Flight Ticket Booking
- Customized Tour Packages (Domestic & International)
- 24×7 Taxi Services
- Volvo Bus Ticket Booking
- Money Transfer Services
- Train Ticket Reservations
2. Booking Policy
- All bookings must be confirmed with full payment or a minimum advance as per the specific service requirement.
- Flight, train, and bus ticket fares are dynamic and subject to change based on availability at the time of booking.
- Tour packages are customized according to customer preferences, and pricing may vary depending on seasonality, availability, and travel dates.
3. Cancellation & Refund Policy
- Flight Tickets: Cancellation charges apply as per airline policies. Refunds are processed after deduction of cancellation charges and service fees.
- Train Tickets: Subject to Indian Railways cancellation rules.
- Tour Packages:
- 30 days before departure – 80% refund
- 15-29 days before departure – 50% refund
- Less than 15 days – No refund
- Taxi & Bus Services: Cancellations made at least 24 hours before scheduled time are eligible for a 50% refund. No refund for cancellations made within 24 hours.
- All refunds, where applicable, will be processed within 7-14 working days after cancellation confirmation.
4. Rescheduling Policy
- Rescheduling of flights, trains, buses, or taxi bookings is subject to availability and the respective carrier/service provider’s rules.
- Additional charges may apply for date or time changes.
5. Payment Policy
- We accept payment via cash, bank transfer, UPI, credit/debit cards, and other approved payment gateways.
- Full payment must be made before service delivery unless otherwise agreed upon in writing.
6. Privacy Policy
- We respect your privacy. Personal information collected during the booking process will be used only for completing your bookings or sending you updates related to our services.
- We do not sell or share your personal information with third parties without your consent unless required by law.
7. Terms of Service
- Our responsibility begins once the booking is confirmed and ends upon successful service delivery.
- We are not liable for delays, cancellations, or changes made by airlines, railways, bus operators, or third-party service providers.
- Customers are responsible for ensuring that they carry valid identity proofs, visas (for international travel), and any other necessary documents.
8. Dispute Resolution
- In case of any disputes or grievances, please contact us first. We aim to resolve all issues amicably.
- Any legal matters will be subject to the jurisdiction of courts located in Mathura, Uttar Pradesh.
9. Contact Us
For any queries, complaints, or support: Radharani Tour & Travel
Address: Chatikara Road, Jatwan Mohalla, Radhakund, Mathura, Uttar Pradesh – 281504
Phone: [7002429322]
Email: [info@webnewgloval.com]