Welcome to Radharani Tour & Travel!
By using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before proceeding with any bookings or transactions.
1. Acceptance of Terms
By accessing or using our services (including booking domestic/international flights, tour packages, taxi services, bus tickets, money transfers, and train reservations), you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our services.
2. Services Offered
We provide the following services:
- Domestic & International Flight Ticket Booking
- Customized Domestic & International Tour Packages
- 24×7 Taxi Services
- Volvo Bus Ticket Booking
- Train Ticket Reservations
- Money Transfer Services
All services are subject to availability and the specific terms and conditions of third-party providers (airlines, railways, bus operators, etc.).
3. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information during the booking process.
- Ensure timely payment for all bookings.
- Comply with applicable laws, rules, and regulations related to travel and financial transactions.
- Maintain the confidentiality of your booking details and personal information.
We reserve the right to cancel bookings or refuse services in cases of fraudulent activity, misuse, or non-compliance with these terms.
4. Booking & Payment
- All bookings are subject to confirmation based on availability.
- Prices are dynamic and may change until the booking is confirmed.
- Full or partial payment (as applicable) must be made at the time of booking.
- Payment can be made via cash, bank transfer, UPI, credit/debit cards, or other approved payment methods.
- We are not responsible for delays or issues arising from third-party payment gateways.
5. Cancellations & Refunds
Cancellation and refund policies vary depending on the service provider:
- Flight Tickets: Governed by airline policies.
- Train Tickets: Governed by Indian Railways regulations.
- Bus Tickets: Subject to respective bus operator rules.
- Tour Packages: Cancellation charges will be applied based on the timeline provided at the time of booking.
- Taxi Services: Cancellations made less than 24 hours prior to pickup may incur charges.
- Money Transfer: Non-refundable once processed.
Refunds, where applicable, will be processed within 7–14 working days after deducting any applicable charges.
6. Modifications & Rescheduling
- Rescheduling of bookings is subject to availability and provider-specific policies.
- Additional charges may apply for modifications or changes to existing bookings.
- Radharani Tour & Travel reserves the right to modify or discontinue services with or without prior notice.
7. Liability & Limitations
- We act as an intermediary between customers and service providers (airlines, railways, bus operators, etc.).
- We are not liable for delays, cancellations, changes in schedules, or losses incurred due to third-party providers.
- Customers are responsible for ensuring valid travel documentation (ID proof, visas, permits, etc.).
- We are not responsible for any loss, injury, or damage caused during travel or as a result of using our services.
8. Privacy Policy
Your privacy is important to us. Any personal information collected during the booking process is handled in accordance with our [Privacy Policy]. We do not share your data with unauthorized third parties without your consent.
9. Intellectual Property
All content on our website/platform, including logos, text, images, and trademarks, are the property of Radharani Tour & Travel. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
10. Force Majeure
We are not liable for any failure or delay in service due to circumstances beyond our control, including but not limited to natural disasters, political unrest, technical issues, or other unforeseen events.
11. Dispute Resolution & Governing Law
Any disputes arising from the use of our services will be resolved amicably where possible.
In the event of legal proceedings, matters will be subject to the jurisdiction of the courts in Mathura, Uttar Pradesh.
12. Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time without prior notice. Updates will be posted on our official website/platform, and continued use of our services constitutes acceptance of the revised terms.
13. Contact Information
For queries, support, or complaints, please contact us at:
Radharani Tour & Travel
Address: Chatikara Road, Jatwan Mohalla, Radhakund, Mathura, Uttar Pradesh – 281504
Phone: [7002429322]
Email: [info@webnewgloval.com]
Thank you for choosing Radharani Tour & Travel. We look forward to providing you with safe and memorable travel experiences!